Terms and conditions

Petr Votava
Identification number: 03892841
The tax entity's fields of activity are business and brokering services, wholesale and retail.
location and business Nám.Dr.E.Beneše 2/10, 460 01, Liberec

This page states the Terms and Conditions under which you use www.sneakready.com. Please note that any use of this website means that you agree to the following Terms and Conditions.

General

Prices on the website are given in CZK and Euros. Payments can be made using any of the methods listed in the below payments section.

All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered. If we are only able to fulfill part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.

Ordering of goods

You can choose from our shop products in requested size and volume, which you place in the cart. Before confirming an order you will choose your way of payment and shipping. We will confirm that your order was received by sending an email with order summary. This represents a purchase agreement. Please inform us by sending an email to EMAIL in event of any discrepancies related to the order. We shall notify you immediately in case we establish any defects on your ordered items that would result in not sending the goods.

Payment

We currently accept the following form of payment:

  •          Bank transfer
  •          Cash on delivery - only applicable when the delivery address is within Czech Republic.
  •          Mastercard
  •          Visa
  •          Paypal

Delivery

Orders are dispatched within 3 working days after receiving the order or the payment, unless stated otherwise. The orders are dispatched from our warehouse in Liberec, Czech Republic. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays. Transport is provided by carrier company Czech post office, UPS, Fedex, DPD, DHL.

Returns and exchange

If you wish to return an item, please write us a reason for returning on one of our emails and ensure that the item is back with us using the returns address provided within 14 days of receiving your order, returns sent back to us outside this period will be refused.

All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable. All Items must be in original, resalable condition.

We advise to try on shoes on a clean surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

We can decide on the return immediately, and in complicated cases within 3 days of the claim. This period does not include the time needed for an expert damage assessment. Processing of a claim shall not take longer than 30 days, unless agreed otherwise.

All goods are second-hand, therefore they cannot be classified as brand new bought from an authorized retailer; thus, returns are not applicable if the goods have been used by the customer. We are not responsible for any defects caused by the manufacturer.

The customer can only return goods to the following address with a copy of the invoice: Petr Votava, Nám.Dr.E.Beneše 2/10, Liberec 460 01.

Privacy policy

All the information you provide to sneakready.com including your email address, delivery address and credit card details are strictly private and confidential. sneakready.com will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and we do not sell it to others.